Flooid
Retail Software Solutions • Multi-channel Store Systems • Unified Commerce • Commerce Platform • Self Checkout
501 - 1000
Principal Service Operations Engineer
22 hours ago
Flooid
Retail Software Solutions • Multi-channel Store Systems • Unified Commerce • Commerce Platform • Self Checkout
501 - 1000
Description
•The Principal Service Operations Engineer at Flooid maintains, improves, visualizes, troubleshoots, and delivers technical cloud environments. •You will collaborate with teams from across the business to ensure that customer systems are performant, reliable, and resilient. •This is an individual contribution role, expected to guide and develop the team’s technical skills and drive best practice. •The skill set sought is a combination of site reliability engineering plus operational expertise.
Requirements
•This position has great flexibility and the opportunity to work on a global scale. •Act as technical SME on cloud environments and related operations with a focus on aspects such as (but not limited to) BCP/DR, capacity, resilience, security, and troubleshooting. •Lead complex technical activities such as incidents, deployments, problems, DR failover, and similar changes. •Take full ownership of key customers for all technical and operational issues and improvements. •Work closely with stakeholder teams to ensure a joined-up approach across the Operations Engineering teams and Project Delivery team. •Achieve KPIs and SLAs that span multiple teams, customers, and tech stacks. •Guide, develop, and mentor the teams and individuals to build best practices and processes.
Benefits
•Benefits start on day one – medical, dental, vision, life, and disability coverage available. •Competitive salary. •Flexible PTO policy that allows for uncapped PTO. •Fully paid FMLA leave comparable to company-paid short-term disability coverage. •12 weeks of fully paid parental leave. •401(k) plan with company match.
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