Senior Customer Success Manager - B2B

3 days ago

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Flywire

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Flywire is a global payments company specializing in cross-border transactions for various industries such as education, healthcare, and travel. It offers a next-generation payments platform and a proprietary global payment network, enabling clients to handle payments in multiple currencies across over 240 countries and territories. With vertical-specific software solutions, Flywire addresses the unique needs of its clients, integrating seamlessly into existing workflows. Their solutions include invoicing, payment management dashboards, and customer communication tools, all backed by a robust customer support team and geographical reach. Additionally, Flywire partners with key industry players, enhancing its offerings and providing secure, efficient transaction handling for international educational institutions, healthcare providers, and travel operators.

B2B • Global Payments • Financial Services • Universities • Higher Education

1001 - 5000 employees

💸 Finance

💳 Fintech

💰 $60M Series F on 2021-03

📋 Description

• In this role, you will grow our B2B vertical by driving impact through our customer relationships. • You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. • You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships. • Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution. • At Flywire, we measure value not only through the revenue associated with a customer, but also through their satisfaction with the solution and ultimately their usage of the product. • To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship. • Own strategic relationships with Flywire clients • Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success. • Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process. • Identify and execute opportunities to increase clients’ investment with Flywire • Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions. • Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed. • As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers.

🎯 Requirements

• B.S. or M.S. in Business Administration (or equivalent) • 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. • Experience working in highly collaborative environments • Demonstrated experience working in a fast paced startup environment. • Ability to manage a project, work to deadlines, and prioritize between competing demands

🏖️ Benefits

• Competitive compensation, including Restricted Stock Units • Employee Stock Purchase Plan (ESPP) • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media • Dynamic & Global Team (we have been collaborating virtually for years!) • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates • Be a meaningful part in our success - every FlyMate makes an impact • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)