Account Manager

April 5

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FMX

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Description

• Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you! • We’re looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible. • The Account Manager role is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and “stickiness” through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Requirements

• A proven knowledge of the FMX software • A track record of exceeding quota • The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor • Advanced in Microsoft Office, specifically Microsoft Excel • Excellent at building and nurturing relationships • The ability to effectively communicate with customers, while empathizing and understanding what success means to them • An understanding of when to proactively reach out to customers • Proficient in the basics of Salesforce data schema and configuration • The ability to prioritize and manage time effectively • Flexibility to occasionally work outside of our FMX standard operating hours • Effective communication skills and the ability to build rapport with customers and executives • Experience transforming customer conversations into business-driving relationships • An innovative way of thinking to creatively solve problems • A positive, customer-centric attitude • Self-motivation to complete work in a timely manner • Commitment to continuous improvement and are coachable • Effective presentation and negotiation skills • Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

Benefits

• You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company. • We value learning and mentorship: We have a training and incentive program and mentorship opportunities. • Competitive benefits: 100% company-paid health, dental and vision insurance. • Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. • Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. • Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? • Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible. • You can wear jeans and tees: Feel free to keep it casual, we do. • You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.