Enterprise Account Manager

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OpenTable

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1001 - 5000

💰 $36M Series C on 2000-09

Description

• As an Enterprise Account Manager, you will manage a premium portfolio of restaurant groups and strategic accounts. • Your goal will be to maintain a high client retention rate, foster customer satisfaction, and drive deep utilization of OpenTable services. • Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor. • Serve as a liaison between clients and internal departments to address and resolve issues. • Lead client retention efforts, overcoming objections and ensuring customer satisfaction. • Deliver tailored product and service presentations, both in-person and online. • Educate clients on industry trends and provide innovative business insights. • Provide data and reports to help clients optimize their operations. • Meet and exceed retention and revenue goals on a monthly and quarterly basis. • Conduct timely follow-ups to ensure satisfaction and continuous engagement. • Maintain detailed knowledge of OpenTable solutions and document client communications. • Share market feedback with Product and Marketing teams to influence future developments. • Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed. • Travel 30–50%, depending on location, to engage with clients.

Requirements

• 5+ years of experience in restaurant management or account management (F&B Management is preferred) • Proven expertise in consultative selling/account management and a deep understanding of restaurant operations • Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes • Strong aptitude for data-driven decision-making and providing actionable insights • Exceptional organizational, time management, and cross-departmental collaboration skills • Thrives in unstructured, entrepreneurial environments • Experience with CRM solutions like Salesforce (preferred) • Familiarity with OpenTable software and/or restaurant table management software is a plus

Benefits

• Generous paid vacation • Day off on your birthday • Company-matched retirement plans • Company-wide week off each year • Work from (almost) anywhere policy • Health, dental, and vision insurance plans • Flexible Spending Accounts • Headspace Subscription • Company-paid therapy sessions through SpringHealth • Paid Volunteer Time • Universal Paid Parental Leave