IT Analyst

5 days ago

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Foodsmart

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Eating Well Made Simple

iPhone and Web Applications • Telemedicine • Marketplace • Food • Wellness

51 - 200

Description

• Provide comprehensive technical support to Foodsmart employees worldwide • Manage IT support queue system to track team performance and identify improvement opportunities • Diagnose, troubleshoot and escalate issues timely to appropriate internal teams • Ensure all issues and resolutions are appropriately documented • Maintain and update knowledge base articles to help users self serve • Provision new users computer and systems access • Assist in onboarding, setting up, and deploying IT equipment for new employees • Assess recurring issues to create automated processes and solutions where possible • Manage Hardware and Software asset inventories

Requirements

• Proven working experience in an IT role or relevant experience • Strong troubleshooting experience, able to identify root causes of issues • Resourceful, able to prioritize tasks and address the most critical or pressing demands first • Empathetic and able to provide amazing customer service to your internal stakeholders