Customer Success Manager

Yesterday

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Ford Motor Company

WebsiteLinkedInAll Job Openings

Automotive • Financial Services • Mobility

10,000+

💰 Post-IPO Debt on 2023-08

Description

• As a Customer Success Manager, you will provide best-in-class experience while you work with a diverse set of companies across North American market to ensure they are offered the foundations needed to maximize the value of Ford Pro Solutions to optimize their fleet operation’s needs. • This pivotal position within our organization serves as the critical link between our valued clients and our company's key internal stakeholders. • You will take on the role of the primary liaison for clients throughout their onboarding and/or account management experience. • In this capacity, you will act as both an advisor and a consultant, guiding clients through the seamless integration and adoption of Ford Pro Solutions.

Requirements

• Bachelor’s degree or equivalent relevant experience. • 4+ years of work experience in a customer facing role, going above and beyond to ensure the customers’ needs are met in software, charging or fleet management. • 2+ years of project management experience in real world scenarios. • 2+ years of experience utilizing a CRM tool (i.e., Salesforce). • 4+ years of experience in software implementations. • 2+ years of experience with SaaS products and charging hardware, electric vehicles, public/private fleet operations, charging infrastructure and/or mobility. • Outstanding follow-up and follow through to ensure customers’ success and a positive outcome. • Experience in software implementations with a focus on fleet telematics, fleet management and / or charging software is strongly preferred. • Experience working with Dealers or Commercial Fleet customers in a sales or service capacity preferred but not required. • Analytical – ability to synthesize information to understand issues and solutions. • Critical Thinker – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Highly Organized – Ability to multi-task and handle multiple ongoing projects at one time. • Detail Oriented – Understands that the details matter and that these details can build client trust, appreciation, and respect. • Flexible – Comfortable working in a fast-paced environment. A willingness to absorb team members’ input and change direction when needed. • Clear Communicator – ability to write and present effectively in a remote environment, • Adaptable – ability to respond to changing circumstances and to manage, solve problems, and provide solutions in a climate of ambiguity. • Ability to efficiently manage multiple projects of varying complexity. • Proven comprehension of technology and ability to speak and understand technical terms.

Benefits

• Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time.