Call Center Representative

November 4

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American Forest Foundation

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Conservation • Family Owned Forests • Private Forests • Biodiversity • Sustainability

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💰 Grant on 2022-09

Description

• Job title: Landowner Qualification Representative (Temp to Hire) • Location: Remote • Terms: Temp to Hire - Full Time 37.5 Hours Per Week • Reports to: Senior Manager, Call Center • Our Landowner Qualification Representatives ensure that our landowners have a positive first experience with the introduction to our organization. We listen to our landowners’ concerns, answer their questions and provide them with the knowledge they require to make an informed decision about joining our Family Forest Carbon Program (FFCP) family. • This will include communicating heavily with our landowners via phone, email and other potential channels. • Responsibilities include managing calls, educating, screening, qualifying, and helping to enroll landowners into our program.

Requirements

• Minimum 1 year call center or heavy phone-based customer service experience. • Excellent verbal and written communication skills. • Strong interpersonal skills with the ability to interact with a wide variety of constituencies, including landowners, co-workers, foresters and the public at large. • Flexible and comfortable with working within a fast paced, ever-changing environment. • Excellent organizational skills with attention to detail and the ability to effectively plan and problem solve. • Strong initiative; a self-starter with tenacity, resilience, and high energy. • Results-oriented with a keen understanding of the steps necessary to achieve goals. • Time management skills, with the ability to prioritize, coordinate, and manage multiple priorities. • Proven ability to follow standardized processes. • Demonstrated ability to think on your feet and cater responses or services to what the customer needs. • Experience and knowledge of forest conservation, forest management, and natural resources is a bonus.