Implementation Engineer

5 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Forethought

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Forethought is a company that develops an advanced AI platform designed to enhance customer support by automating repetitive tasks and assisting human agents in handling complex inquiries. Their AI solutions include smart conversational agents that resolve common issues, predict and route support tickets, and provide relevant knowledge for efficient problem-solving. By leveraging techniques such as large language models, Forethought’s tools aim to improve response time, reduce costs, and enhance customer satisfaction for industries such as e-commerce, SaaS, and fintech. The company's platform is designed to integrate seamlessly with existing support systems and optimize customer experience workflows.

AI • NLP • Customer Support • Customer Success • Help Desk Management

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017. • Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. • A leading Generative AI company providing customer service solutions that transform the customer experience. • Products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey. • Seeking a dedicated Implementation Engineer to join our dynamic team. • Play a critical role in the successful deployment and configuration of our projects. • Work closely with clients to understand their needs and requirements. • Combine technical expertise, customer-centric approach, and problem-solving skills to ensure smooth implementation and customer satisfaction.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. • Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry. • Strong understanding of software deployment methodologies, system integration, and configuration best practices. • Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential. • Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs • Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels. • Strong problem-solving skills and ability to adapt to evolving project requirements and priorities. • Experience with Sentry, Kibana or other error logging tools preferred. • Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.