Telephone and Survey Help Desk Representative

November 27

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Fors Marsh

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Market Research • Survey Research • Organizational Research • Strategic Consulting • Usability Testing

201 - 500

Description

• Manage incoming and outbound calls for survey assistance. • Provide online survey support and troubleshoot issues. • Document help desk interactions for further training.

Requirements

• 1-3 years answering incoming calls and placing outbound calls. • Troubleshooting problems related to project work. • Providing online survey support and processing paper surveys. • Ability to work 10:00am – 6:00pm EST, Monday through Friday. • Excellent written and communication skills. • Attention to detail and ability to problem solve basic technical issues.

Benefits

• Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage. • Remote work. • Company culture values balance and allows each employee to take leave as they require. • Floating holiday bank. • Generous matching retirement contributions and no vesting period starting the third month of employment. • Dedicated training and development budgets. • Paid time off for volunteering. • Product and service discounts through the certified B Corp network.