Customer Support Specialist

November 12

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Fortive

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Description

• The Customer Support Specialist will learn the intricacies of eMaint software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. • Provide support for eMaint applications to end users in a Microsoft and Web-based environment. • Answer incoming eMaint software support phone calls, email and chat communications. • Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. • Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. • Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. • Contribute to growth of eMaint knowledge base by creating product documentation addendums. • Actively participate in software product testing process to ensure new versions of software are ready to release.

Requirements

• B.A. or B.S. degree preferred. • Good mechanical aptitude and problem solving skills. • Strong ability to communicate technical information both in writing and verbally. • Strong work ethic and ability to work efficiently and effectively with minimal supervision. • Ability to work in a fast-paced environment with excellent organizational skills. • Customer service experience is a plus. • Database knowledge is a plus.