Customer Care Coordinator

November 10

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SGS

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Inspection • Verification • Testing • Certification • Audit

10,000+ employees

Description

• Coordinating international operations for group clients. • Leading by example and contribute to workstreams to deliver objectives set out in the business plan. • Continually review internal processes and resources and implement efficiencies to ensure continuous improvement. • Responsible for client files on an order to invoice basis. • Constant contact with brokers and underwriters. • Finalizing and issuance of client documentation requirements. • Issuance of insurance certificates for clients on behalf of brokers. • Ensure constant information flow to clients on operations. • Trouble shooting on customer operations globally using the SGS network. • To search for additional opportunities and offer increased services to existing/new clients. • With the assistance of Technical Governance team, provide support to affiliates in order to solve eventual problems on operations.

Requirements

• Technical inspection/transportation knowledge. • Minimum 5 - 10 years working experience in Inspection, Transportation or trading administration. • Fluent in spoken and written English. • Computer literate. • Good interpersonal and communication skills. • Excellent organizational skills. • Client sensitive. • Team player. • Flexible on working hours / availability. • Commercial and leadership potential.

Benefits

• Opportunity to remote work in an international environment. • Employment under a contract of employment. • Package of additional benefits: private medical care, group insurance, access to the My Benefit platform, co-financing of the MultiSport card, co-financing of foreign language courses • Employee Referral Program • Employee Initiative Programme