Digital Customer Success Manager

2 days ago

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Fortive

WebsiteLinkedInAll Job Openings

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Description

• The Digital Customer Success Manager is responsible for managing a portfolio of core customers, utilizing data analytics and tools to build a proactive digital communication strategy. • They take a programmatic approach to drive customer behavior through data, using automation to guide customers towards optimal product usage. • They foster strong relationships and promote customer retention through proactive engagement and timely support. • They play a key role in early identification of potential issues throughout the customer journey, leveraging technology to recognize trends and themes.

Requirements

• English advanced skills • Experience in customer success, marketing, project management, or data analytics • Experience in SaaS or technology companies is desirable • Strong understanding of digital platforms and technologies • Excellent communication and interpersonal skills to build trust and rapport with customers • Ability to analyze data to interpret customer usage patterns and identify trends (Data driven profile) • Proven ability to effectively manage a large customer portfolio • Customer-centric approach with a focus on problem-solving • Proficient in CRM tools and customer success platforms (Gainsight and Salesforce)