Client Support Agent
October 14
Description
• Serve as the primary point-of-contact for end-users of the Twistle platform • Work as part of the team that is responsible for customer success • Utilize existing documentation to troubleshoot and problem-solve technical issues • Flexibility to provide remote support to end-users • Display empathy to end-users regarding their support inquiry • Learn and maintain expert level knowledge of the Twistle platform • Provide support for complex integrations between the Twistle platform and third-party systems • Design, configure, and test all elements of the Twistle platform • Apply attention to detail and documented standards • Work as a member of a team to continuously improve the support process • Participate as a stakeholder in product improvement activities • Act in an on-call support capacity for off-hour support needs
Requirements
• High School Diploma or G.E.D equivalent • 3+ years experience in remote (telephone, email, etc.) technical software support • Troubleshooting experience with Mac OS, Windows, iOS, and Android systems • Working knowledge of medical terminology and operations • Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security. • Adhere to and comply with the organizations Acceptable Use Policy. • Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
Benefits
• mentoring and sponsorship programs • remote-work friendliness • career development • company equity • flexible PTO
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