SafelyYou
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
Client Services Manager
2 days ago
SafelyYou
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
Description
• The Client Service Manager is responsible for leading the Client Services Team to deliver exceptional service • Ensure the team meets established KPIs and SLAs, and drive client satisfaction • Oversee daily client interactions, efficiently resolve complex issues, and collaborate with internal teams to meet client needs • Work cross functionally to identify, lead and complete projects that improve customer health, retention and help scale operations for the future • Oversee the day-to-day Client Service Team, an off-shore team at a partner BPO company • Monitor team performance and adherence to SLAs • Develop KPIs to drive continuous improvement • Identify areas for improvement in service delivery processes and work with internal teams to implement changes and best practices • Analyze client feedback and service data, providing regular reports and making recommendations to enhance operational efficiency. • Lead efforts to standardize processes and workflows.
Requirements
• Bachelor’s degree or equivalent experience in a relevant field • 4+ years of customer-facing experience ideally in healthcare or technology customer support role • Strong customer service orientation with excellent communication skills • Proficient in G-Suite; familiarity with Salesforce, JIRA, or similar tools is a plus • Passionate about SafelyYou's mission and technology • Proactive in anticipating and addressing issues • Comfortable working in a fast-paced, dynamic environment • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously • Technical proficiency, with a solid understanding of software applications and the ability to quickly learn new tools and platforms. • Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and service delivery.
Benefits
• A mission-driven company culture • Fully remote • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave
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⏰ Full Time
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