Client Services Manager

October 11

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Description

• The Client Service Manager is responsible for leading the Client Services Team to deliver exceptional service • Ensure the team meets established KPIs and SLAs • Drive client satisfaction • Oversee daily client interactions and efficiently resolve complex issues • Collaborate with internal teams to meet client needs • Work cross-functionally to identify, lead and complete projects that improve customer health and retention • Manage and oversee an offshore team, ensuring performance expectations.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field • 4+ years of customer-facing experience ideally in healthcare or technology customer support role • Strong customer service orientation with excellent communication skills • Ability to understand and explain complex technical products • Proficient in G-Suite; familiarity with Salesforce, JIRA, or similar tools is a plus • Passionate about SafelyYou's mission and technology • Proactive in anticipating and addressing issues • Comfortable working in a fast-paced, dynamic environment • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously • Technical proficiency, with a solid understanding of software applications and the ability to quickly learn new tools and platforms • Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and service delivery.

Benefits

• A mission-driven company culture • Fully remote • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave