Freepik
Freepik is an all-in-one AI creative suite that enables users to create, edit, and explore a wide range of visual assets including images, videos, icons, and templates. It offers features like AI image and video generators, a mockup generator, and various editing tools that make design accessible and user-friendly. With millions of high-quality assets, Freepik caters to creative teams, marketers, and designers, providing them with the resources they need to enhance their projects.
Photography • Stock • Images • Photo • Free Designs
Customer Service Agent
Yesterday
Freepik
Freepik is an all-in-one AI creative suite that enables users to create, edit, and explore a wide range of visual assets including images, videos, icons, and templates. It offers features like AI image and video generators, a mockup generator, and various editing tools that make design accessible and user-friendly. With millions of high-quality assets, Freepik caters to creative teams, marketers, and designers, providing them with the resources they need to enhance their projects.
Photography • Stock • Images • Photo • Free Designs
📋 Description
• The Customer Service Agent manages the resolution of doubts and incidents in the processes of user registrations, file downloads, content uploads, subscriber registrations and cancellations. • Manages the live chat, providing support and solutions to all types of urgent queries. • Weekly reporting and measurement of the conversion rate resulting from direct live chat interaction. • Management of unsubscription requests and making refunds through different payment methods. • Establishment of permanent communication with the IT team to transmit incidents and doubts. • Drafting and updating the Frequently Asked Questions on the Freepik and Flaticon pages. • Daily management of various incidents such as Copyright mailbox and problems related to plagiarism of contributors.
🎯 Requirements
• Residence in Colombia. • English level C1, preferably C2 (comprehension and written). Lower levels are not desirable. • High communication skills, both oral and written. • Organisational skills and quick conflict resolution. • Ability to work under pressure • High capacity for synthesis • Empathy, assertiveness and high capacity for teamwork.
🏖️ Benefits
• Timetable from Thursday to Monday from 18:00 pm to 02:00 am • The first week there will be a training onboarding in the morning. • Remote working • English level incentive • In-house English classes • Premium account on Freepik.com • Multicultural team of about 500 people • Private medical insurance • Ongoing training • Anniversary cards for length of service • Subsidy for psychology expenses • Corporate events: Pizza Day, Christmas Party, Summer Party, among others.
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