Remote Customer Success Rev Cycle Manager

3 days ago

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Fresenius Medical Care

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dialysis • hemodialysis • home dialysis • kidney disease • renal care

10,000+

Description

• The purpose of the Joint Venture (JV) Customer Success Manager (CSM) is to maximize customer value by fostering strong relationships with Fresenius Kidney Care JV partners. • Collaborates cross-functionally with JV Finance and RCM operations. • Performing accounts receivable (A/R) analysis and updates on a regular frequency. • Monitors A/R performance; ensures JV A/R performance is meeting enterprise targets. • Develops and manages tactical execution of objectives, ensuring alignment with RCM operations. • Prepares and presents professional reporting for JV partners on a routine basis. • Provides upward communication to JV Finance and RCM leaders regarding issues and dissatisfiers among JV partners.

Requirements

• 5-8 years related experience. • 3-5 years client relationship experience. • Strong working knowledge of general accounting and revenue cycle. • Strong computer skills must be proficient in Microsoft Office products, e.g., Word, Excel, Power Point, Power BI, and Outlook. • Strong analytical, organizational, and critical thinking skills. • Excellent oral and written communication skills, effectively communicates with all levels of management. • Time management, prioritizing and effectively delegating tasks, and ensuring deliverables are prompt and timely. • Proactive and solutions-oriented management style, ensuring alignment between JV partners and revenue cycle operations. • Mentors and coaches others, promoting professional development.