Customer Success Manager, Small Law

3 days ago

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Thomson Reuters

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Intelligent Information • Accounting • Legal • Tax • Media

10,000+

Description

• Develop and implement strategies to drive product adoption; • Facilitate onboarding and training for small law firm customers; • Work with sales and GTM teams to meet customer needs; • Analyze product usage data to improve customer satisfaction; • Develop campaigns and initiatives for training software; • Regularly communicate with small firm customers to ensure needs are met; • Provide support and answer questions about best practices for using our product.

Requirements

• Law degree or formal legal education and/or substantial experience working with law firms and attorneys; • Deep understanding of Customer Success best practices; • Experience in a Customer Success role; • Interest in learning about new technology and software; • Experience working with Generative AI; • Strong presenting and communication skills; • Experience training and interacting with customers regularly; • Personable with a positive attitude; • Enjoy problem-solving and helping customers; • Enjoy working on cross-functional teams.

Benefits

• Comprehensive benefit plans; • Flexible and supportive benefits for work-life balance: • Flexible vacation; • Two company-wide Mental Health Days Off; • Work from another location for up to a total of 8 weeks in a year; • 4 of those weeks can be out of the country and the remaining in the country; • Headspace app subscription; • Retirement, savings, tuition reimbursement, and employee incentive programs; • Resources for mental, physical, and financial wellbeing. • Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. • LinkedIn Learning access; • Internal Talent Marketplace with opportunities to work on projects cross-company; • Ten Thousand Coffees Thomson Reuters café networking. • Ten employee-driven Business Resource Groups; • Two paid volunteer days annually; • Environmental, Social and Governance (ESG) initiatives for local and global impact. • Comprehensive benefits package includes market competitive health, dental, vision, disability, and life insurance programs; • Competitive 401k plan with company match; • Market leading work-life benefits with competitive vacation, sick and safe paid time off, paid holidays; • Parental leave, sabbatical leave. • Additional benefits: optional hospital, accident and sickness insurance; optional life and AD&D insurance; Flexible Spending and Health Savings Accounts; fitness reimbursement; Employee Assistance Program; Group Legal Identity Theft Protection benefit; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; access to Employee Stock Purchase Plan.