Customer Experience Manager
6 days ago
Description
• Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote) • You’ll be managing a talented team of 10+ associates. • Fully own our customer experience at Fresh Prints. • Managing a team of CX Associates. • Managing communications with customers. • Setting and tracking team metrics. • Make sure all goals are reached. • One on one meetings with your direct reports and with the VP of Operations.
Requirements
• A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role • Strong analytical and organizational skills • Able to make decisions without direct supervision • Ability to negotiate positive outcomes • Fluency in English and excellent communication skills • This role requires someone who is comfortable working night shifts
Benefits
• Competitive annual salary between USD 15,000 to USD 24,000 • Health insurance • Mental Health Benefits • Learning opportunities • Working in a great culture
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