Customer Service Representative
December 14
Description
• Frontier is a subsidiary of Fresh Prints. • Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company. • We help companies grow full-time, cross-functional teams abroad. • Nickel is a fast-growing fintech platform revolutionizing payment solutions for small businesses. • Join our lean, agile team, where every team member has a vital role in delivering excellence.
Requirements
• Proven experience in a customer service or client support role, ideally in fintech, payments, or with small businesses. • Strong written communication is critical, as 95% of this role involves writing. • Can identify gaps, execute solutions independently, and improve processes for the team and our users. • Problem-solving abilities, with a proactive approach to customer needs. • Comfortable using CRM tools and customer support software is a plus. • Ability to multitask and manage time efficiently in a fast-paced environment. • Flexibility to work shifts, including evenings or weekends if required. • Can identify gaps, execute solutions independently, and improve processes for the team and our users. • Comfortable working in the US shift.
Benefits
• Work with an innovative, fast-growing company transforming the real estate experience. • Collaborative team culture and opportunities for growth. • Competitive compensation package and benefits.
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