Customer Success Engineering Team Lead

19 hours ago

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Description

• Our success is defined by the success of our customers – we’re looking to bring on founding members of our Customer Success team to help our customers successfully take a privacy first approach to healthcare marketing. • The Customer Success team at Freshpaint empowers our customers to deliver on their goals, while prioritizing privacy and data quality. We ensure repeated value that unlocks growth for our customers through our focus on delivery excellence, industry expertise, efficiency, and dedication to customer outcomes. • We are looking for a Team Lead, Customer Success Engineering (CSE) to oversee a small but high-impact team of CSEs and guide our strategic customer onboarding and implementation efforts. This role blends technical expertise, customer advocacy, and team leadership to ensure our customers derive maximum value from Freshpaint while fostering a high-performance team environment.

Requirements

• 8+ years in Customer Success Engineering, Solutions Architecture, Professional Services, or similar roles, with a majority in strategic or leadership positions. • Advanced knowledge of web technologies (HTML, CSS, JavaScript), analytics, and data platforms. Experience with tag management systems like Google Tag Manager and proficiency in SQL are highly desirable. • Proven ability to manage and develop high-performing teams, mentor colleagues, and lead by example. • Deep commitment to customer success, with exceptional interpersonal skills and the ability to build strong relationships at all levels, including C-suite. • Exceptional written and verbal communication skills, with experience presenting to executives and managing complex customer escalations. • Strong analytical and process-oriented mindset, with a history of driving measurable results. • Experience with healthcare industry customers and HIPAA compliance. • Familiarity with analytics tools or data warehouses (e.g., Looker, Tableau, Snowflake). • Expertise in data activation use cases and integrating APIs.

Benefits

• Joining a high-growth venture-backed startup as part of the early crew. You will be employee #70-80ish. • Competitive compensation with generous, employee-friendly equity. We have a 10-year exercise window. • Freshpaint Fridays: Half-day Fridays. Every week. • Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays. • 100% remote • Flex in-office if you want with $150 WeWork credits each month • 401k • Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws). • Mental health benefits - therapy appointments and more covered by the company • 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team. • Generous parental leave • Paid Spotify • Health & Wellness benefit – gym membership or similar covered • Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, California wine country, and Mexico City in the recent past. Ask us about the legendary Jackson offsites! • Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors.