Bilingual Technical Support Analyst - English/French
October 8
Description
• Provide technical support to customers in English and French through various channels such as phone and email. • Support custom applications; training will be provided. • Document and track customer inquiries and issues in our ticketing system. • Collaborate with the Technical Support Team to escalate and resolve complex technical problems. • Ensure high level of customer satisfaction through excellent communication and problem-solving skills.
Requirements
• Must have Windows 7, 8, 10, and 11 troubleshooting experience. • Fluent in English and French. • Networking Experience/Knowledge. • Available to work 24/7/365 rotating schedule.
Benefits
• Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off
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