Customer Success and Sales Operations Lead

March 25

Apply Now

Receive Emails with Similar Jobs

Fundraise Up

WebsiteLinkedInAll Job Openings

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

Fundraising • Donation • Non-profits • Technology • Widget

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

📋 Description

• Location: remote in the USA • Stock options • About Us: At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs. • About the Role: We are seeking a strategic and results-driven Customer Success & Sales Operations Lead to own and optimize our sales and customer success operations, ensuring alignment across revenue-driving teams. This hybrid role combines the strategic execution of Customer Success (CS) Operations and Sales Operations, overseeing the tech stack, process optimization, automation, and tool implementation. You will be instrumental in ensuring seamless workflows between sales and customer success, driving efficiency and revenue growth.

🎯 Requirements

• 5+ years in Customer Success Operations, Sales Operations, or a related Revenue Operations role • Strong technical expertise in CRM (Salesforce) and sales/CS tools such as Salesloft, CS Tool (PlanHat, ChurnZero or Similar), HubSpot, Gong, and Chili Piper • Experience implementing new tools and optimizing existing GTM tech stacks • Strong data analytics skills to track customer health, forecast sales, and optimize performance • Ability to drive automation, process improvements, and system integrations to scale both CS and sales functions • Proven track record of working cross-functionally and influencing senior stakeholders • Strong problem-solving skills, operational mindset, and a bias for action • Experience working in a high-growth SaaS or tech environment

🏖️ Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days. • 401(k) plan with company match. • FSA Spending Account. • 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D. • Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family. • Paid parental leave (12/6 weeks). • Remote working.