Customer Success Manager, Brazil, Remote

July 9

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Fundraise Up

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Unlocking the world's generosity potential

Fundraising • Donation • Non-profits • Technology • Widget

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Description

• We are looking for you to join our stellar team of customer success managers in serving the world's most impactful non-profits. • Join our team as a Customer Success Manager at Fundraise Up, where you'll foster strong relationships with U.S.-based SMB non-profits, ensuring their satisfaction and growth through expert product support and driving adoption. You'll troubleshoot technical issues, retain customers, and unlock new opportunities. • Success in this role requires deep knowledge of web systems, CRMs, analytics, and data management, combined with excellent consultative communication skills. You should be a self-driven, organized problem-solver ready to thrive in a dynamic start-up setting.

Requirements

• 5 years as a CSM or Account Manager in B2B/B2B2C SaaS. • Fluent English with the ability to discuss complex business and technical topics. • Non-profit experience preferred. • Managed $500k+ customer revenue. • Excellent communication and presentation skills, skilled at relationship-building. • Familiarity with CRMs, Digital Marketing, Google Analytics, Salesforce, Hubspot, and Meta Pixel. • Strong Data/Analytics background. • Understanding of performance metrics or KPI’s. • Independent, proactive, and collaborative work style. • Creative technical problem-solver. • Ability to work in a fast-paced, hyper-growth, and dynamic environment. • Occasional need to work outside of regular business hours as required to support customers may be required.

Benefits

• 30 PTO • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (50% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Coworking (up to $250 monthly). • Remote working.