Incident Response Manager

3 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote ☕ Washington – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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FusionTek

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FusionTek is a company that specializes in providing comprehensive IT solutions for small and medium-sized businesses. Founded in 2007, FusionTek offers a range of services including managed IT services, co-managed IT services, cloud solutions, and IT consulting. The company is known for its solutions in network security services, ransomware protection, and business continuity planning. FusionTek also provides hardware as a service, VOIP phone systems, and email & spam protection. With a focus on industries such as accounting, architecture, construction, healthcare, legal, and non-profits, FusionTek is dedicated to helping businesses achieve greater success through advanced technology solutions.

Secure Cloud Services • Managed Services • Unified Communications

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. • We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. • Join our team as a Incident Response Manager! • We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges. • Provide excellence in high-touch technical management for incident response projects. • Frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders. • Communication skills are paramount in this role. • A primary requirement is availability to work Friday to Monday, from 9:00 AM to 7:30 PM ET. • Covering typical business hours on both Saturday and Sunday is critical. • If you're excited about incident response remediation and prefer to work remotely, this could be the ideal job for you! • Incident response projects can often begin over a weekend or outside of traditional business hours. • Document, track, and escalate project tasks and tickets through our ticketing system. • You're working with a team of intelligent people to deliver world-class service to our clients.

🎯 Requirements

• Previous experience leading a technical team • Knowledge of Office 365 / Azure cloud services • Knowledge of Active Directory • Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures) • Broad understanding of how operating systems work • Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files) • Comfortable working in different OSs, both in CLI and GUI • SQL DB knowledge is a plus • Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes) • Experience troubleshooting ingress/egress issues • Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.) • Strong comprehension of system architecture (i.e. - how servers function, what their roles are, etc.) • Understanding of the elements of network and system performance • Time management skills are crucial to your success in this role • Superb verbal and written communications skills are a must • Demonstrated skillset through industry certifications or an agreed upon plan to obtain them • Previous recovery / remediation experience a plus • Experience working in a ticketing system is preferred, with Autotask experience a plus

🏖️ Benefits

• Salary range - $95,000 - $115,000 • Competitive pay with quarterly bonus eligibility • Coverage for 90% of your medical, dental, and vision insurance expenses. • 401(k) plan with 4% company matching and immediate vesting • Eight paid holidays and 18 days of PTO in year one • Educational reimbursement for certification tests and company supplied training resources • Fun team events