Customer Service Representative

October 31

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Garland Food, LLC

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Description

We are hiring a Customer Service Representative to manage customer queries and complaints. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional customer service and resolving any inquiries or issues they may have. Customer Service Representative Responsibilities: Providing introductory information to prospective and new customers. Ensuring that consumers are satisfied with products or services by handling complaints and inquiries. Following up with clients or customers by phone or email to check that they are still satisfied with their purchases Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Providing feedback on the efficiency of the customer service process

Requirements

Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Active listening and communication skills Time-management skills Excellent verbal and written communication skills Proven customer support experience or experience as a Client Service Representative

Benefits

Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Wellness Resources