Customer Care Representative

October 31

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BOSSCAT™ Home Services and Technologies

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Real Estate • Home Repairs • Home Renovations • Home Lifecycle Services

51 - 200 employees

👥 B2C

🏪 Marketplace

☁️ SaaS

Description

• Our Customer Care team goes above and beyond our customer’s expectations to make sure they get the utmost in care and service. • Our Customer Care Specialists are the face of our company to homeowners and to our broker partners. • Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture. • We empower homeowners and broker partners with solutions to their home ownership and closing needs. • The ideal candidate is a team player, enjoys problem solving, and embraces learning and feedback for continuous improvement. • This role will focus on ensuring excellent service standards and maintaining high customer satisfaction.

Requirements

• Highly tuned and professional communication skills for voice, email and chat • Active listening skills and ability to communicate updates and solutions • Energetic, positive, and fresh approach to customer inquiries and requests • Ability to multitask, prioritize, and manage time effectively • Ability to influence stakeholders and coordinate solutions through completion • Experience with CRM tools preferred • Residential real estate sales experience preferred • Associates degree preferred • Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences

Benefits

• Competitive compensation package (Salary+ Bonus) [Full-time] • 401K • 100% employer paid medical, dental, and short - term disability benefits • 50% dependent paid medical and dental • PTO (Paid Time Off) • 10 paid company observed holidays • Company provided laptop, monitor, accessories • Paid Maternity & Paternity Leave • Remote/Flex Options • Fun virtual/in person company events