Customer Service Representative

October 29

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FMG

WebsiteLinkedInAll Job Openings

Automated Marketing • Financial Services Marketing • Websites • Digital Marketing • Social Media

201 - 500 employees

Founded 2011

💸 Finance

☁️ SaaS

💰 Series A on 2016-08

Description

• We are seeking a highly skilled and motivated Customer Service Representative to join our team. • This role is critical to the success of our company, serving as the primary point of contact for our clients. • The impression you create and the service you provide will shape how clients perceive FMG. • This position requires a higher level of problem-solving and critical thinking skills than typical entry-level customer service roles. • It’s not your typical customer service position. • At FMG, we are looking for individuals who are natural problem solvers and can think critically under pressure. • The role demands a high level of dedication and resilience, as you will encounter challenging situations that require innovative solutions. • Here you will have the opportunity to make a significant impact on our clients' experiences and grow your skills in a dynamic, supportive environment.

Requirements

• Excellent communication skills, both verbal and written. • A proactive problem solver with outstanding critical thinking skills. • Ability to learn quickly and adapt to changing environments. • Willing to dig for the right answer, and ask questions when you need help. • Ability to work proactively individually and in a team environment. • Have a true passion for exceptional customer service with every interaction, actively seeking opportunities to give positive, memorable service. • Listens carefully and thoughtfully, and works collaboratively to help anyone in need. • Exhibits a caring, positive, and cheerful attitude; is adaptable, positive and supportive, even during stressful situations. • A self-directed learner. • Proficiency and fluency in speaking, understanding, reading, and writing English. • Must be able to type 50+ words per minute. • Prior experience in customer service or a related field is preferred but not required.

Benefits

• Generous paid Holiday schedule • Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave. • Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision • Health Savings Account (HSA) with generous employer contributions • Flexible Spending Accounts (FSA) • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage • Company-paid Short & Long Term Disability coverage • Company-paid Employee Assistance Program (EAP) • Matching 401(k) with immediate full vesting • Employee Events Committee that plans fun in-person and virtual events • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit • Internet & Gym Reimbursement! • Work computer equipment is provided to help you succeed :)