Customer Service Operations Supervisor

November 9

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Garner Health

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51 - 200 employees

Description

• Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. • We’re seeking an experienced, full-time Customer Service Supervisor to lead a team of Associates. • This role reports to the Vice President of Concierge. • Concierge serves as the voice of Garner, so you should be passionate about customer service. • The Customer Service Supervisor will be on call during business hours as needed. • Delivering exceptional service to our members on the most complex tickets via phone, chat, and email. • Championing high quality member interactions by reviewing work regularly and providing coaching. • Maintaining detail-oriented working knowledge of employer health benefits and insurance. • Being a subject matter expert in member-facing issues.

Requirements

• Minimum of 3 years relevant experience with increasing levels of responsibility in a customer support or operations role. • A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure. • A desire to work in a rapidly evolving startup environment. • A high level of process-orientation, digital organization, and resourcefulness. • Managing a team and driving excellent results. • Strong time management and organizational skills. • A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success. • Experience working in a rapidly evolving startup environment. • A desire to be a part of our mission to improve the U.S. healthcare system.

Benefits

• In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.