Account Manager - Call Center or Customer Service Background

November 10

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Logo of Stafford Communications Group

Stafford Communications Group

Call Center • Healthcare Call Center • Call center services • Consumer products call center • Medical device Call center

51 - 200 employees

Founded 1995

⚕️ Healthcare Insurance

💄 Beauty

Description

• Provide Call Center, Consulting and Marketing Services • Manage day-to-day operations for clients • Establish and maintain relationships with clients • Ensure program objectives are successfully met • Deliver on account goals and targets • Coach and motivate customer service teams • Provide consultative support and reporting

Requirements

• Strong understanding of the contact center environment • Outstanding presentation and writing skills • Experience with telephony software and CRM systems • Advanced skills in Microsoft Office • Technical support and troubleshooting abilities • Management experience across multiple channels • Collaborative and effective teamwork • Proactive communication and organization • Excellent interpersonal skills

Benefits

• Comprehensive medical plans • Dental coverage • Vision insurance • Voluntary insurance plans • Savings plans • Retirement plans

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