Stafford Communications Group
Call Center • Healthcare Call Center • Call center services • Consumer products call center • Medical device Call center
51 - 200
Account Manager - Call Center or Customer Service Background
4 days ago
Stafford Communications Group
Call Center • Healthcare Call Center • Call center services • Consumer products call center • Medical device Call center
51 - 200
Description
• Provide Call Center, Consulting and Marketing Services • Manage day-to-day operations for clients • Establish and maintain relationships with clients • Ensure program objectives are successfully met • Deliver on account goals and targets • Coach and motivate customer service teams • Provide consultative support and reporting
Requirements
• Strong understanding of the contact center environment • Outstanding presentation and writing skills • Experience with telephony software and CRM systems • Advanced skills in Microsoft Office • Technical support and troubleshooting abilities • Management experience across multiple channels • Collaborative and effective teamwork • Proactive communication and organization • Excellent interpersonal skills
Benefits
• Comprehensive medical plans • Dental coverage • Vision insurance • Voluntary insurance plans • Savings plans • Retirement plans
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