Tooling and Automation Manager - Customer Support

5 days ago

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GameChanger

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Software • Mobile Apps • Sports • Technology • Baseball

51 - 200 employees

Founded 2016

⚽ Sports

☁️ SaaS

📱 Media

Description

• The Tooling and Automation Manager optimizes customer support workflows. • Oversees the CX technology stack and enhances customer experience. • Leads technical integrations and improves AI chatbot performance.

Requirements

• Proven experience managing support tools, automation processes, and technical integrations within a customer experience or support function. • Strong project management skills. • Experience working with the Zendesk API. • Expertise in Zendesk Support, Messaging and Guide products. • Ability to work cross-functionally. • Experience implementing CX AI chatbots. • Knowledge of scripting or coding languages (e.g., Python, JavaScript).

Benefits

• Work remotely throughout the US or from our office in Manhattan, NY. • Unlimited vacation policy. • Paid volunteer opportunities. • WFH stipend - $500 annually. • Snack stipend - $60 monthly. • Full health benefits - medical, dental, vision. • Life insurance - basic, supplemental, and dependent. • Disability leave - short-term and long-term. • Retirement savings - 401K plan with a company match. • Company paid access to a wellness platform. • Generous parental leave. • DICK’S Sporting Goods Teammate Discount.