Inbound Customer Service Agent

October 7

Apply Now

Receive Emails with Similar Jobs

GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

Refrigeration • Haier • GE Appliances • Distribution • RV Appliances

11 - 50

Description

•Provide direct support to GE Appliances Owners with a strong focus on sales and service. •Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. •Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. •This position will provide limited support to Non-GE Appliance branded appliance owners. •Commitment to all training days is mandatory; no absences are permitted during this period. •After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: •Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. •Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems. •Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions. •Proactively provide feedback to Quality and Training to help keep training processes and materials updated. •Adhere to safety policies and procedures to ensure a safe work environment for all. •Support other parts of the business, such as directed Other duties as assigned.

Requirements

•One-year relevant working experience in a customer service or sales environment •Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues •Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner •Requires a high degree of concentration and attention to detail to manage daily activity •Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization •Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products •Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities •Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once •Ability to effectively work at home •Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Benefits

•Paid on-the-job training and mentoring •Work-from-home opportunities (equipment provided) •No weekend shifts •Paid time off •Medical, dental, vision, and prescription benefits eligibility on day one of employment •401(k) program with a company match •Short-term and long-term disability •Life insurance •Appliance discount program •Tuition reimbursement •Gym membership reimbursement •Career growth opportunities