Geneva Worldwide
Geneva Worldwide is a company specializing in translation, transcription, and interpretation services in over 180 languages. With a history of more than 120 years, Geneva Worldwide offers services such as video remote interpreting, telephonic interpreting, in-person interpreting, and American Sign Language (ASL) interpreting. The company focuses on delivering professional and dependable language services, aiming to eliminate language barriers and foster effective communication. Trusted by clients worldwide, it prides itself on its experienced professionals and quality service delivery.
interpretation • translation • localization • transcription • language services
Account Manager
March 29
Geneva Worldwide
Geneva Worldwide is a company specializing in translation, transcription, and interpretation services in over 180 languages. With a history of more than 120 years, Geneva Worldwide offers services such as video remote interpreting, telephonic interpreting, in-person interpreting, and American Sign Language (ASL) interpreting. The company focuses on delivering professional and dependable language services, aiming to eliminate language barriers and foster effective communication. Trusted by clients worldwide, it prides itself on its experienced professionals and quality service delivery.
interpretation • translation • localization • transcription • language services
📋 Description
• Managing key accounts, fostering client satisfaction, and ensuring seamless coordination between interpreters and clients. • Navigating incoming requests, troubleshooting, and managing assignments or cancellations. • Building strong relationships with existing clients and understanding their needs. • Collaborating with clients to align services with their objectives. • Facilitating the scheduling and coordination of interpreters for all appointments. • Working closely with internal teams to ensure interpreters meet client expectations. • Ensuring account profitability and working with Vendor Recruitment team as needed. • Participating in team initiatives and sharing insights for collective expertise growth. • Proactively addressing client concerns and ensuring high level of customer service. • Staying updated on industry trends for business strategy contributions. • Identifying opportunities for upselling and cross-selling services.
🎯 Requirements
• Previous experience (3 years) in account management, preferably within the language services or interpretation industry. • Exceptional communication, negotiation, and interpersonal skills. • Ability to translate client needs into tailored solutions. • Strong organizational abilities to manage multiple accounts. • Flexibility to adapt to changing client requirements and industry trends. • Bachelor's Degree in Business Administration, Communications, or a Language related field is preferred. Bilingual/Multilingual is a plus!
🏖️ Benefits
• Vacation, • PTO (Paid Time Off), • 11 paid company holidays • 24/7 mental health support (and other services) • Comprehensive Benefits Package includes: medical, EAP, dental, vision, 401k, life insurance, short-term and long-term disability, accidental insurance, critical and specified illness insurance, hospital indemnity insurance, health savings account, flexible spending accounts, legal assistance, pet insurance, identity theft protection, health advocate, and more!
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