Human Resources Operations Lead - Assistant Manager - Remote

3 days ago

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Review delivery of payroll processing service, ensuring the operational aspects of HR operations and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation. • Strong understanding and proven abilities of executing Global HR operations industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub. • Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams. • Coach, mentor, train and coordinate the activities of the team. • Understand the use of data to give insights to the business. Be able to make decisions using data. • Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks. • Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies. • Owning implementation and delivery of Operational Excellence Framework including Visual Management System. • Utilize capacity management tools to rightly schedule resources to meet demand for operations. • Ensure the teams have all operational resources, such as IT, Facility, Training, etc. • Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool during Transition and post go-live. • Create reporting both for client and Genpact management for Operations review. • Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards. • Completing the HRO process controls established through the internal policies. • Daily Quality check of volume processed by team. • Updating 360 dashboard daily. • Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines. • Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team.

🎯 Requirements

• Full professional knowledge of English, min. C1 • Bachelor's degree or equivalent experience. • Should be Analytically & Academically sound • Excellent Leadership skills. • Relevant People Leader experience • Demonstrated experience in resource management, team performance management, recruitment, and training • Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook • Excellent communication & presentation skills • Relevant HRO domain experience • Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge • Ability to lead and build teams and built multiple internal partners. • Ability to build client partnership and work in cross functional teams, especially with relationship and sales team • Ability to work in ambiguous environment. • Quality – Lean and six sigma knowledge and quality driven person • Must demonstrate a high level of self-motivation, energy and flexibility • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis • Innovative and always looking for continuous improvement in order to develop succession plan for staff

🏖️ Benefits

• Attractive salary • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact professional trainings and distinguished career development opportunities • Friendly work environment (Best Office Award 2015) • Free access to our award-winning learning platform • Benefits such as gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus