Associate Technical Services Engineer

November 14

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George Jon

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Information Security • Platform Architecture & Design • EDRM Lifecycle Management • eDiscovery Managed Services (EMS) • Legal Technology Consulting

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🔐 Security

Description

• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites • Assist in maintaining and monitoring client environments • Assist in managing client recurring tasks and internal tools • Develop in-depth knowledge of the software application catalog • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, closely logging all time and expenses

Requirements

• Bachelor’s degree in information technology or computer science • Entry level knowledge on Microsoft SQL Server • Entry level knowledge in Windows Server Administration • Microsoft windows Clustering • Entry level Server, storage, and networking hardware knowledge • Ticket management, issue tracking and change-log management skills • Able to work in a team and communicate effectively with the ability to work independently • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations • Ability to travel for client engagements up to 10% of the time

Benefits

• Remote-first work environment • High-value, low-cost BCBS health insurance plan • 401(k) with company match • Ample time off including a full week in December • Paid parental leave for primary and secondary caregivers • Wellness reimbursement program • Much more