Customer Success Manager - UK/Ireland

5 days ago

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Equiem

WebsiteLinkedInAll Job Openings

Community Activation • E-commerce • Marketing • Technology • Content Strategy

201 - 500

💰 Corporate Round on 2021-07

Description

• Equiem is a leading global SaaS Proptech company revolutionising the real estate industry. • We empower property professionals with innovative solutions that streamline their workflows, enhance customer experiences, and drive business growth. • We are seeking an experienced and dynamic Customer Success Manager (CSM) to join our London-based team. • You will play a pivotal role in ensuring our customers maximise the value of our Proptech solutions. • You will work closely with our diverse portfolio of clients, helping them achieve their business objectives, and forging strong, long-lasting relationships.

Requirements

• 3+ years in Customer Success, Account Management, or related roles within the technology or property industries. • Fluent in German or French (C1 level) - This role involves working closely with clients in German-speaking or French-speaking markets. • Excellent communication, presentation, and interpersonal skills. • Strong problem-solving abilities and a customer-centric mindset. • Demonstrated ability to manage multiple clients and prioritise tasks effectively. • Proficiency in using CRM and customer success tools. • Willingness to travel occasionally for client meetings (DACH region) • Self-motivated and results-driven. • A go-getter attitude, a solutions-based approach, and enthusiasm for fostering positive relationships. • If you have the initiative to take ownership of a task, embrace change, are super flexible in a fast-paced environment, and are looking to work in a small team that will challenge AND support you... let's talk.

Benefits

• You’ll be joining a team of bright, talented, driven individuals who love to excel and deliver great work; who celebrate wins together and prioritize time to socialize and connect; an inclusive and energetic environment, with teammates who support and encourage; a space where your ideas are always welcome, and you have the trust, autonomy and freedom to own your role and make a real impact. • In return, we offer a fun, cohesive and flexible working environment with a team that thrives on achieving the ambitions we aim for, plus : • Opportunities to grow your career in a global company • Highly competitive compensation package • The ability to create lasting impressions and meaningful relationships • Private Health Insurance • We think the day you were born is a special day, so celebrate and take the day off...and still get paid! Don’t celebrate your birthday; let’s agree on an alternate day that has special meaning to you. • Ability to purchase additional Paid Holidays • Participate and be recognised with our Q Awards