Customer Success Manager

October 31

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Whereby

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💰 Series A on 2021-03

Description

• Location: Remote UK or US. • Eligibility to work in the UK / US: We welcome applications from candidates already eligible to work in the UK / US or those who can apply for a visa granting permission to work in the UK / US (e.g. dependent visas, ancestry etc.) that do not require sponsorship from Whereby. You will be asked to share proof of this prior to receiving any offer of employment. • Interviews: Around 6 hours over a few weeks, including some practical tasks. • Salary: Base salary starting from £ 60,000 ($ 80,000) + 20% bonus, based on goal achievement. • Reporting to: Managing Director, Finance & Operations • Your mission at Whereby: We are looking for a Customer Success Manager to join our team to be a founding member of the Customer Success team and building the foundation of Customer Success at Whereby for years to come. You will own the full spectrum of Customer Success activities at Whereby, from working with large to small customers to driving strategic discussions and expanding their usage. Be the catalyst of shaping the function, sky is the limit! • As our Customer Success Manager you will be our eyes and ears of all customer needs to be able to impact the roadmap with the Head of Engineering and the executive team. You will be exposed to all parts of the business and learn more in 1 week at Whereby than at any other company.

Requirements

• 5+ years of Account Management or Customer Success experience in a B2B SaaS role, managing customer relationships with 6-figure contracts at technology startups • Experience partnering with a cross-functional set of senior (Director+) stakeholders in enterprise organizations: influencing indirectly through champions, org mapping, and multi-threading complex organizational matrices to ensure successful product deployments and renewals • Experience working with and effectively collaborating with technical and non-technical stakeholders in product, engineering and legal • Strong business acumen - you think business outcomes first, and can connect product adoption to business value • Experience managing complex programs and initiatives, spanning hundreds of users, and many teams to quantifiable success • You know how to communicate effectively to drive impact, across all forms (docs, emails, Slack messages, presentations) and at all levels (from AE to CRO). • You’re a top performer, and can prove it. You have a track record of success with your customers • Nice to have but not a must: • Deep understanding of typical SaaS go-to-market motions and Sales strategies • Experience in a Sales org as BDR/SDR, AE or AM • Familiarity supporting Product or Engineering teams in previous roles

Benefits

• unlimited holiday • flexible, hybrid working setup • home office budget • enhanced parental leave • equity • more