L2 Support Engineer

3 days ago

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Logo of Fastr

Fastr

Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing

51 - 200 employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $2.5M Venture Round on 2022-03

Description

• Communicate with end-users to understand issues, provide friendly, timely updates, and deliver solutions • Troubleshoot and resolve user-reported issues, escalating to the development team as necessary • Identify recurring problems and collaborate with development on long-term solutions

Requirements

• 4 + years' experience working with ecommerce platforms • Proficiency in PHP , with knowledge of object-oriented design patterns • Proficient with MySQL and DQL for data gathering • Skill in React , HTML, CSS, JavaScript/jQuery • Strong written and verbal communication skills in English • Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment • Nice to have: Working knowledge of the BigCommerce SaaS platform • Experience with payment lifecycle processes • A great attitude and desire to help people & solve problems

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