Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200
💰 $2.5M Venture Round on 2022-03
Technical Support Engineer
2 days ago
Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200
💰 $2.5M Venture Round on 2022-03
Description
• Provide technical support for three SaaS platforms • Perform quality assurance tasks • Respond to customer inquiries and technical problems • Listen and understand customer needs • Proactively support finding solutions • Participate in quality assurance testing • Identify software bugs and features requests
Requirements
• Bachelor's degree in computer science (or similar) preferred • Strong technical skills (MySQL, PHP & JavaScript) • Strong verbal and written communication skills • Critical thinking, analysis, troubleshooting and problem-solving expertise • Ability to explain technical issues to technical and nontechnical employees and customers • Strong understanding of HTML/CSS • Familiarity with Zendesk • Experience working on e-commerce platforms. • Experience with quality assurance testing is a plus
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