Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200 employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.5M Venture Round on 2022-03
Technical Support Engineer
3 days ago
Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200 employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.5M Venture Round on 2022-03
Description
• Provide technical support for Fastr’s three SaaS platforms • Perform quality assurance tasks by reviewing new releases for potential issues • Respond to customer inquiries and technical problems through phone, email and chat • Listen and understand customer needs and proactively support finding solutions • Participate in quality assurance testing by validating new product features • Identify software bugs and feature requests and coordinate with relevant team • Contribute to the development of internal knowledge base and customer solution portal
Requirements
• Bachelor's degree in computer science (or similar) preferred • Strong technical skills (MySQL, PHP & JavaScript) • Strong verbal and written communication skills • Critical thinking, analysis, troubleshooting and problem-solving expertise • Ability to explain technical issues to technical and nontechnical employees and customers • Strong understanding of HTML/CSS • Familiarity with Zendesk • Experience working on e-commerce platforms • Experience with quality assurance testing is a plus
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