Customer Service Training Manager

February 26

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Get NuVA

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Get NuVA is a company that connects businesses in the USA with exceptional virtual assistants worldwide. With over two years of expertise, Get NuVA offers tailored solutions ranging from virtual assistant recruitment to ongoing support services such as market research, content writing, and business process consulting. Their mission is to boost productivity and efficiency for businesses by providing skilled virtual assistants who can handle various administrative and support tasks.

Virtual assistants • Recruiting • Remote team • Entrepreneurship • International hiring

11 - 50 employees

Founded 2022

🤝 B2B

🎯 Recruitment

☁️ SaaS

📋 Description

• The Customer Service Training Manager will be responsible for designing, developing, and delivering effective training programs to improve the skills and knowledge of our customer service team. • This role will involve identifying training needs, creating engaging training materials, and evaluating the effectiveness of training programs. • Identify training needs through regular assessments and feedback from customer service representatives and supervisors. • Develop a comprehensive training plan to address identified needs. • Design and develop engaging training materials, including presentations, handouts, and interactive exercises. • Create and maintain a library of training resources. • Utilize a variety of training methods, such as online courses and coaching. • Conduct training sessions in a dynamic and interactive manner. • Provide ongoing support and coaching to employees. • Keeping up-to-date with new training methods and techniques, and incorporate them into training programs. • Evaluate the effectiveness of training programs through assessments and performance metrics. • Use feedback to improve future training initiatives. • Monitor customer service performance and identify areas for improvement. • Implement quality assurance measures to ensure consistent service delivery. • Work closely with customer service management to align training initiatives with business goals. • Collaborate with other departments to ensure consistent messaging and branding. • Developing and implementing training programs that focus on customer service skills, product knowledge, and company policies.

🎯 Requirements

• Bachelor's degree in Human Resources, Training and Development, or a related field. • 6+ years of experience in training and development, preferably in a customer service environment. • Experience with systems such as RYZE Tools, Google Services, Asana. • Proficient in Microsoft Office and Google Suite. • Experience with learning management systems and other training tools. • Proficiency in training delivery methods, including classroom and online training.