Team Lead, Operations - M 365
November 28
Description
• Responsible for overseeing the daily operations of technical support engineers • Act as a mentor and provide oversight, coaching, and training to technical support engineers • Record and track team SLAs and workflows and provide support where needed for both internal and external customers • Manage and report on all incoming technical support inquiries • Assist in the creation of the team KPIs as well as monitor and report on results • Monitor team performance and report on metrics • Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner • Review all technical support related processes and documentation for continuous improvement • Providing timely feedback to team members and resolve issues • Create an open communication culture and an inspiring team environment • Lead by Example in professionalism, Communication, and technical Expertise.
Requirements
• Proven people management and leadership skills • Excellent communicator, both oral and written • Strong analytical skills to investigate and resolve customer support tickets • Able to multi-task efficiently under time pressure • Graduate with minimum 4-6 years of Experience as technical leader in Technical Support process.
Apply NowSimilar Jobs
November 21
Guide technology CEOs with their professional services strategies and operational challenges at Gartner. Deliver insights through research and client interactions.
October 26
Monitor supply chain disruptions as an EventWatch Analyst at Resilinc.
October 18
Senior Director for Technical Operations at Endpoint, enhancing software delivery in India.
September 20
Manage clinical operations and oversee CRAs for research projects.