Senior SMS Compliance and Operations Specialist

September 24

Apply Now

Receive Emails with Similar Jobs

Tractive

WebsiteLinkedInAll Job Openings

Pet Tracking • GPS Tracking • Pet Information Management • Pet Activity • iOS

201 - 500

Description

• Support internal and external customers with U.S. messaging campaigns • Ensure compliance standards are upheld, maintaining carrier satisfaction • Own, update, and maintain compliance enablement materials • Serve as escalation point for team members and lead meetings • Maintain carrier scorecards and report on compliance-related tasks • Form partnerships to improve efficiency and achieve business goals • Create and maintain documentation to support processes • Stay updated on industry changes and compliance standards

Requirements

• Industry experience, understanding of SMS, 10DLC, toll-free, short code is required • Attention to detail and the ability to follow processes is a must-have for this role • You’re agile and able to shift priorities quickly; you enjoy multi-tasking • Thrives in variety of day-to-day tasks and is able to pivot with ease • Is resourceful; knows when to ask questions and where to go for information • Experience with managing projects, implementing processes and procedures is highly desirable • Prior experience with onboarding new customers is a plus • This role is customer focused and highly customer centric • Team player with strong interpersonal / communication skills (both verbal and written) • Prior experience working in Sales, Customer Success, Customer Experience, Customer Support, Operations, or Compliance is a plus • Strong experience in Account Management and client-facing roles where you’ve built and maintained solid business relationships • Product knowledge and/or knowledge of our competitors, carriers, and the compliance piece of the telecommunications industry • Ability to interact with all levels of the organization

Benefits

• Medical, Dental, and Vision insurance • Basic life insurance • 401(k) plan participation with company match • Short-term and long-term disability insurance • Wellness plan of up to $500/year pro-rated based on hire date • PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually • Additional leave time for marriage, relocation, bereavement, and other major life events • Twelve (12) weeks of paid parental leave • Participation in employee share ownership plan (ESOP) • Fourteen (14) paid holidays annually