Director - Post Sales

4 days ago

Apply Now

Receive Emails with Similar Jobs

Gleamedia

WebsiteLinkedInAll Job Openings

Gleamedia is a leading Out-of-Home (OOH) media owner with over 20 years of experience in Singapore, managing media properties in collaboration with various developers. The company offers a comprehensive range of services including marketing, design, printing, fabrication, and installation, tailored to enhance brand awareness and support effective marketing campaigns. With a wide network of media assets located in shopping malls, outdoor billboards, business parks, and more, Gleamedia provides innovative solutions for outdoor advertising.

Advertising • Media • OOH • Marketing

11 - 50 employees

Founded 2003

📱 Media

📋 Description

• Lightrun shapes the Future of Autonomous Application Remediation—Software That Fixes Itself. • As the market leader in Developer Observability, Lightrun is revolutionizing how developers and SREs address high-impact business challenges. • We’re shifting from reactive troubleshooting to real-time, AI-driven remediation—minimizing downtime and ensuring mission-critical systems stay operational. • As the Director of Post-Sales, you will lead and scale our post-sales function, encompassing customer success, onboarding, support, and renewals. • You will work closely with Sales, Product, and Engineering teams to drive customer adoption, satisfaction, and long-term value. • This is a hands-on role that requires you to actively lead and support post-sales efforts while also hiring and developing a high-performing team. • Your goal is to create a proactive, high-touch engagement model that ensures customers maximize the value of Lightrun's platform.

🎯 Requirements

• Experience: 8+ years in post-sales, customer success, or technical account management in a B2B SaaS environment, preferably in DevOps, Observability, or Developer Tooling. • Leadership: Proven ability to build and scale post-sales teams, driving customer retention and advocacy. • Proven Development Experience: Hands-on experience in software development with Java, Python, Node.js, or other backend languages. Ability to debug, troubleshoot, and advise on code-related issues in customer environments. • Technical Expertise: Deep understanding of modern development environments, observability tools, cloud-native architectures, and debugging methodologies. • Customer-Centric Mindset: Deep passion for customer success, with a track record of driving adoption and engagement. • Data-Driven: Ability to analyze customer data and create strategies to improve product adoption and reduce churn. • Cross-Functional Collaboration: Experience working closely with Sales, Product, and Engineering teams to align post-sales initiatives with company goals.