NOC Network Administrator

2 days ago

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Global Channel Management, Inc.

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Description

• Provides phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches. • Proactively monitoring the infrastructure using SolarWinds and other tools. • Provide Help Desk assistance, including answering phones and or web content and monitoring the Ticketing queue.

Requirements

• Needs Public trust or any active security clearance • Public Trust Clearance or ability to obtain. • ITILv4 Foundation Training and certification, must be able to obtain within 120 days. • 1+ years experience with SolarWinds or similar tool. • Event Monitoring Services Engineer • Experience performing information network and physical infrastructure support including hardware/software for routers, switches, servers, printers, scanners, and video teleconferencing (VTC suites). • Experience supporting industry standard software products. • Experience troubleshooting wireless networks and Wireless Access Points (WAPs) • Active Directory, Windows, ServiceNow, Network Monitoring Systems (solarwinds), Cisco Prime, LAN/WAN control protocols.