Field Service Engineer

February 5

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GLORY

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GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

Cash Management • Teller Automation • Note and Coin Processing • OEM • Retail

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

📋 Description

• The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. • Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.

🎯 Requirements

• Experience in a similar customer facing environment working to achieve customer service levels. • Must have a recognised engineering qualification with post qualification experience in a support role. • Mechanically competent to a high standard. • Understands local Health and Safety regulations and works within company guidelines • Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance • Is flexible and can prioritise, plan and monitor own activity, performance and progress. • Possesses first class customer service and communication skills; written and oral • Logical trouble shooting skills and capability to isolate problems at PCB or component level • Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings • Understanding of AC/DC power distribution and digital/analogue circuitry • Must be available for on call (on some weekends) • Must be able to work autonomously and with minimal supervision • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication • Holder of a Drivers Licence

🏖️ Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company Car • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discounts