G&M Salon Apparel
G&M Salon Apparel is a supplier of high-quality salon apparel, including cutting capes, client robes, and stylist aprons designed for beauty professionals. They offer a range of customizable options, allowing salons to add their logos and create a unique aesthetic for their business. G&M Salon Apparel prides itself on luxury materials and excellent customer service, catering to the specific needs of salons to help enhance their services and brand image.
Customer Engagement Specialist, Email and Chat
Yesterday
G&M Salon Apparel
G&M Salon Apparel is a supplier of high-quality salon apparel, including cutting capes, client robes, and stylist aprons designed for beauty professionals. They offer a range of customizable options, allowing salons to add their logos and create a unique aesthetic for their business. G&M Salon Apparel prides itself on luxury materials and excellent customer service, catering to the specific needs of salons to help enhance their services and brand image.
📋 Description
• Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions. • Build strong relationships by personalizing your approach to each interaction. • Diagnose and resolve client issues while ensuring their satisfaction. • Work closely with team members to share insights and develop innovative customer support strategies. • Gather feedback to refine our services and identify areas for growth.
🎯 Requirements
• At least 1 year in customer support or a similar role. • Exceptional written communication abilities that convey empathy, clarity, and professionalism. • Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets. • Ability to remain calm and solution-oriented, even under pressure. • Knowledge of eCommerce and CRM systems is a plus.
🏖️ Benefits
• Comprehensive health and dental coverage. • Recharge and take care of yourself. • Be rewarded for outstanding contributions. • Enjoy the flexibility of a permanent, full-time work-from-home setup.
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