BizzyCar
BizzyCar is a technology-driven platform that connects car owners with individuals looking to rent vehicles. The service aims to make car rental more accessible and convenient through a user-friendly app that allows for easy booking, payment, and vehicle management.
software • lead generation • lead conversion • automotive • recalls
Customer Success Specialist - Bilingual, French/English
6 days ago
BizzyCar
BizzyCar is a technology-driven platform that connects car owners with individuals looking to rent vehicles. The service aims to make car rental more accessible and convenient through a user-friendly app that allows for easy booking, payment, and vehicle management.
software • lead generation • lead conversion • automotive • recalls
📋 Description
• Customer Success Specialist role at BizzyCar • Take ownership of customer accounts • Drive strategies to increase customer satisfaction and improve retention • Impact key performance metrics directly
🎯 Requirements
• French Fluency Required: Must be bilingual in French and English, with native-level fluency in French. • Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers. • Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success. • Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions. • Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements. • Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed. • Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value. • Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.
🏖️ Benefits
• Paid time off • Medical • Dental • 401k • Vision • Equity benefits • Future growth opportunities within the company
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