Customer Success Manager

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Rentable

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Rentable is a leading online apartment marketplace that connects renters with an extensive inventory of available apartments nationwide. The platform enables renters to browse, filter, and tour human-verified listings, making the process of finding a suitable rental convenient and efficient. Since its inception in 2012, Rentable has grown to cover over 300 cities, providing more than seven million renters with access to accurate and credible rental information. Rentable also offers features like pet-friendly listings and rent affordability calculators, making it a trusted choice for renters across the U. S.

Technology • Information and Internet

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• We’re Changing the Rentals Industry • We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. • We’re a fully remote team of 100+ spread across the U.S. from coast to coast. • We operate on a strict no a**holes policy and are proud to have built a community of highly performant people. • As the Customer Success Manager for the ApartmentIQ product, you’ll play an important role in driving a seamless experience for our customers. • You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process.

🎯 Requirements

• A minimum of 2 year of Customer Success Management • Proven performance in hitting monthly benchmarks & metrics in previous positions • Highly coachable, self-starter, with a growth mindset • Demonstrated ability to create great customer experiences • Strong communication skills with customers • Strong organizational skills to manage concurrent projects and conversations • Ability to navigate complex relationships to accelerate product adoption, and expansion and seek opportunities for growth • Ability to problem-solve, be creative, and drive customer retention • Self-driven and independent; you thrive without constant supervision • A collaborative team player who contributes to the collective success • Agility in adapting to new scenarios and learning on the go

🏖️ Benefits

• 100% remote workplace • Competitive Compensation • Stock Options • Open Vacation Policy (you take vacation whenever you want) • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program • No A**hole policy