Junior CRM Administrator

March 25

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

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M3 USA

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M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

201 - 500 employees

Founded 2000

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🎯 Recruitment

📋 Description

• Assist in the implementation and training support for all new tools, resources, or applications • Participate in the development and implementation of all new technologies or resources that integrate with the CRM • Assist in identifying additional technologies or resources, as well as evaluating effectiveness of the current model • Contribute ideas and strategies for automation and efficiencies through technology • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks • Automate processes using Salesforce tools such as process builder, approval processes, flows and validation rules • Assist in training new users, as well as training current users on new processes or technologies, and continue to grow the Salesforce skill set across the organization • Document and track all customizations made in Salesforce • Review upcoming upgrades and seasonal releases for integrated applications • Work with leadership to develop necessary reports essential to production and the business • All other duties assigned by CEO, COO or Director of CRM & Technology

🎯 Requirements

• Bachelor’s degree required • 1+ years of salesforce experience • Experience with Dataloader required • Experience with Sales Cloud required • Experience in business development/sales strongly preferred • Implementation experience preferred • Experience with Marketing Cloud with a focus on Account Engagement preferred • Experience with CRM Analytics preferred • Experience with Sales Engagement preferred • Proven ability to analyze data and make recommendations for improvement to technology, processes, or CRM to leadership • Ability to effectively complete projects or implementations processes • Excellent written and verbal communication skills and ability to articulate complex processes • Demonstrated experience in resolving issues, brainstorming, and problem-solving • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity • Strong understanding of Salesforce best practices and functionality preferred and ability to master new technologies • Salesforce Administrator certified • HTML coding preferred

🏖️ Benefits

• Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day