School Customer Success Manager

March 6

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Newsela

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Newsela is a fast-growing education technology startup with a single ambitious goal: Meaningful classroom learning for every student. We provide engaging, relevant instructional content for teachers that both educates and inspires. With nearly two million teachers signed up, Newsela is helping kids improve their reading skills in all 50 states and more than 150 countries. We seek passionate, creative employees with quick minds and warm hearts. If you believe that all students deserve a more rigorous, more personalized learning experience, please apply to join our team.

Education • K-12 Education • Instructional content

201 - 500 employees

Founded 2013

💰 $100M Series D on 2021-02

📋 Description

• As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization. • You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. • You’ll monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela. • You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. • You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. • You will partner closely with members of our Sales, Marketing, and Support teams.

🎯 Requirements

• You have 1+ year of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal) while being attentive to the health, needs, and goals of your clients. • You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health and driving renewals. • You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem. • You have a demonstrated history of hitting and exceeding company KPIs (may include renewal, health scores, production adoptions KPIs, etc). • A background in education, with experience using Gainsight and Salesforce (SFDC) is a plus.