School of Information Technology at the University of Cincinnati
School of Information Technology at the University of Cincinnati is an academic institution that focuses on providing education and training in various information technology disciplines. It prepares students for careers in the ever-evolving technology sector through innovative programs and hands-on learning experiences. The School leverages the university's commitment to cooperative education, offering students unique opportunities to gain real-world experience while earning their degrees.
Program Coordinator, Admissions Systems and CRM
March 1
School of Information Technology at the University of Cincinnati
School of Information Technology at the University of Cincinnati is an academic institution that focuses on providing education and training in various information technology disciplines. It prepares students for careers in the ever-evolving technology sector through innovative programs and hands-on learning experiences. The School leverages the university's commitment to cooperative education, offering students unique opportunities to gain real-world experience while earning their degrees.
📋 Description
• The Office of Admissions at the University of Cincinnati seeks someone who is detailed, process-oriented, and comfortable working on the technical side of a CRM system to join the CRM Team. • This position will report to the Assistant Director of Graduate CRM and Admissions Operations and will be responsible for handling daily processing tasks for graduate applications and records as well as helping to maintain excellent data quality in both CRM instances. • This position is fully remote with occasional exceptions for on-campus training and events. • Assist with daily Graduate application processing, such as completing application deferral requests, withdrawing cancelled applications, and locating unmatched test scores. • Resolve Graduate application import errors from Slate into the student information system (SIS). • Find and merge duplicate records within Slate. • Collaborate with Graduate College faculty and staff to fulfill CRM requests and help troubleshoot system issues. • Assist with training Slate users. • Help resolve basic questions and requests sent to the Graduate Admissions email inbox. • Assist with data imports and exports. • Assist with query and report building. • Monitor daily queries to find and fix incorrect or incomplete data in both instances of Slate. • Collaborate with other staff members of the CRM Team to strategize ways to improve the University’s usage of Slate.
🎯 Requirements
• Required Education Bachelor's Degree. • Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement. • Required Experience One (1) year of program coordination experience. • Additional Qualifications Considered Two (2) years working in CRM processing or CRM administration role. • Experience working in Slate CRM by Technolutions. • Experience working in a student information system (SIS). • Experience working in Admissions processing.
🏖️ Benefits
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage. • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. • Tuition remission is available for employees and their eligible dependents. • Enjoy discounts for on and off-campus activities and services.
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